Terms and Conditions
Welcome to SavviShop (savvishop.uk). SavviShop is an online UK marketplace connecting customers (“you”) with vetted third‐party sellers of physical goods (backpacks, travel accessories, skincare, cosmetics, electronics, supplements, beauty products, etc.). These Terms and Conditions (“Terms”) govern your use of the SavviShop website and any purchases made through it. By using our site or placing an order, you agree to comply with these Terms and all applicable laws. We may update these Terms from time to time, and your continued use of the site after any changes means you accept the revised Terms. Please read them carefully.
Ordering and Payment Terms
We provide detailed information about each product (description, price, including VAT, and available quantity) before you place an order gov.uk. To make a purchase, you must submit an order through our website and complete payment as specified. We accept major payment methods (credit/debit cards, and other methods shown at checkout). Prices and shipping costs are confirmed before payment. A binding contract is formed only when we send you an order confirmation by email. If there is any error in pricing or product information, we may cancel the order and refund any payment. We comply with UK distance‐selling regulations by providing all required information (such as our business name and contact, product details, total price with tax, payment methods, and delivery arrangements) before you complete your order gov.uk. By placing an order, you promise that the payment information you provide is valid and that you have sufficient funds or credit to complete the purchase.
Returns, Refunds and UK Consumer Rights
You have the right under UK law to cancel or return most orders for any reason within 14 days after delivery . To cancel, you must notify us (for example by email) within 14 days of receipt. If you cancel, you should return the product(s) in the same condition as delivered. We will refund all sums paid (including standard delivery charges) within 14 days of receiving the returned goods or proof of return. You are generally responsible for the cost of returning items, unless we have agreed otherwise; we will cover return postage only if we specify this in advance or if goods are faulty.
If goods are faulty, damaged, or not as described, UK law (Consumer Rights Act 2015) entitles you to a repair, replacement or full refund. In such cases, please contact the seller or us promptly, and we will arrange the return and refund. All refunds will be processed using the original payment method. We comply with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 by honoring the 14‑day cancellation period and refund timeline. For more details on your statutory rights and how to exercise them, please contact Customer Service.
User Accounts and Responsibilities
You may need to register an account to place orders. You agree to provide accurate personal and billing information (name, address, payment details) and to update it if it changes. You are responsible for keeping your account credentials secure and for all activities under your account. Users must be at least 18 years old or have parental consent to use this site. You agree to use this site only for lawful purposes. You must not post or transmit any content that is illegal, offensive, defamatory, infringing or otherwise objectionable. Examples of prohibited conduct include sending abusive or harassing messages, spamming, impersonating others, or violating any laws. The user is responsible for ensuring that access to the website is legal under local laws. We reserve the right to suspend or delete any account if you break these rules or otherwise misuse the site.
Use of the Website
We grant you a limited, non-exclusive, non-transferable licence to access and use the website for personal shopping and communication with sellers. You may view, download, or print content from the site only for your personal, non-commercial use. You must not copy, modify, distribute, sell or lease any part of the website or its content, nor use any data-mining tools or automated means to access the site. You agree not to interfere with or damage the operation of the site, to avoid introducing viruses or malicious code, and not to attempt to bypass security or access protected areas. Any unauthorized use of the website terminates the licence granted by these Terms. If we believe you have violated these Terms or engaged in prohibited activity, we may take actions such as blocking access, removing content or closing your account without prior notice.
Product Health and Safety Disclaimers
The products sold through SavviShop may include skincare, cosmetics, supplements, beauty and other items that affect health and well-being. You acknowledge and agree that neither SavviShop nor the individual sellers are healthcare professionals. You should use these products only as intended and follow all label instructions. Some products may contain allergens or chemicals that can cause skin, eye or respiratory irritation; or, for supplements, adverse health effects if misused. Allergic reactions (such as rashes, swelling or anaphylaxis), skin irritation or burns, eye damage, hair thinning or loss, or other adverse effects are possible with cosmetic and health-related products. If you have known sensitivities or allergies, please check ingredient lists carefully and consult a medical professional if uncertain. By purchasing, you assume all risks of adverse reactions or outcomes from using the products. We do not guarantee any specific results (such as weight loss, improved appearance, etc.) from using any product. We disclaim all liability for any harm, loss, injury or damage that may result from product use or misuse. You should keep products out of reach of children and store them as directed. If a product causes any adverse reaction, stop using it immediately and seek medical advice.
Intellectual Property
All content on SavviShop (including text, graphics, logos, images, audio or video clips, and software) is protected by copyright, trademark and other intellectual property laws. Except for personal, non-commercial viewing of the site, you must not use or reproduce any of our intellectual property without our prior written permission. SavviShop and its logos are our trademarks, and all rights are reserved. Sellers may also have rights (for example trademarks or copyrights) in their own product images and descriptions; any use of those must comply with the sellers’ rules and rights. You agree not to remove or obscure any copyright, trademark or other proprietary notices on the site. All rights not expressly granted herein are reserved.
Shipping and Delivery
SavviShop ships products within the United Kingdom only. Orders will not be shipped outside the UK. Delivery fees and estimated delivery times (generally within a few working days) are displayed at checkout. We endeavor to dispatch your order promptly; under UK distance-selling law, we will deliver goods within 30 days of the order unless otherwise agreed . Please provide an accurate delivery address – we are not responsible for delays or loss due to incorrect address. Title and risk of loss for purchased items pass to you upon delivery. We will notify you when your order is dispatched, but delivery is handled by third-party carriers. If your order does not arrive within the expected time, please contact the seller and us to investigate.
External Links and Third-Party Content
Our website may contain links to external websites or resources operated by third parties (including social media, advertiser sites, or partner sites). These links are provided for convenience only. We do not endorse or assume responsibility for the accuracy or safety of any content on external sites. We make no representations about any third-party content, and access to such sites is at your own risk. We have no control over, and accept no liability for, the content or practices of linked sites. Your use of any third-party website is subject to that site’s own terms.
SavviShop may include product information, listings, reviews, or other content supplied by third parties (sellers or other users). Such content reflects the views or claims of those parties, not ours. We do not independently verify third-party content and do not guarantee its accuracy. All third-party content (including product descriptions, pricing, images, reviews or comments) is provided by the seller or user who posted it. You acknowledge that any reliance on third-party content is at your own risk. We disclaim all liability for any losses or damages arising from third-party content on our site.
Reviews and Testimonials
If you leave a review or testimonial on our site, you agree that it must be truthful and based on your own experience. By submitting any review or testimonial, you grant SavviShop a perpetual, royalty-free, non-exclusive licence to use, reproduce, modify and distribute that content in connection with our business (for example, in advertising or marketing) without further notice or compensation to you. We may edit or remove reviews at our discretion (for example, to correct formatting or remove inappropriate material). We reserve the right to disqualify fake, abusive or spam reviews.
Limitation of Liability
SavviShop acts as a marketplace platform only; we are not the seller of any products. We connect you to independent sellers but do not take ownership of goods. Accordingly, SavviShop is not a party to the contract of sale between you and any seller. We do not warrant or guarantee the performance of any seller or the quality, legality or safety of any product sold. All sales are made by the seller, and the seller is solely responsible for delivering products in accordance with these Terms.
To the maximum extent permitted by law, SavviShop and our affiliates, employees and agents expressly exclude liability for any indirect, incidental, special, consequential or punitive damages arising from or related to your use of the site, any product, or these Terms. This includes, without limitation, loss of profit, business, or data. We also disclaim all warranties, whether express or implied, about the site’s operation or any content or products. We provide the site and services “as is” and “as available”.
Nothing in these Terms shall exclude or limit liability for death or personal injury caused by our negligence, or any liability which cannot legally be excluded under English law. In no event will our liability exceed the amount you paid for the relevant product or service. If a court finds any part of these liability limitations unlawful or unenforceable, only that part will be removed and the rest will remain in effect.
SavviShop and our affiliates shall not be liable for any breach of these Terms or any loss you suffer due to acts or omissions of third-party sellers. Sellers are individually liable for any product defects, misrepresentations, or other breaches of consumer law. We strive to vet our sellers, but you acknowledge that we cannot completely guarantee their actions. Users agree to indemnify and hold us harmless from any claims arising out of their use of the site or violation of these Terms.
Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of England and Wales . Any dispute arising out of or relating to these Terms or your use of SavviShop shall be subject to the exclusive jurisdiction of the courts of England and Wales. This choice of law means that any legal claim will be governed by English law, regardless of where you access the site from . Where you are a consumer in the UK, nothing in these Terms affects your statutory rights.
These Terms and Conditions incorporate UK consumer protections (such as the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013) to the fullest extent possible. In particular, you have statutory rights regarding cancellation, returns, refunds and product quality . We comply with those laws in all our transactions.
